Withdrawal policy

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us

Bernd & Petra Heyer GbR
Goldregenweg 104
D-51061 Köln
Germany

Fax: +49 221 278 88 81
E-Mail: Info@Heyer.de

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

Exceptions to the right of cancellation

The right of cancellation does not apply to the supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.


Revocation form

If you wish to withdraw from the agreement, please fill in the form and send back to:

Bernd & Petra Heyer GbR
Goldregenweg 104
D-51061 Köln
Germany

Fax: +49 221 278 88 81
E-Mail: Info@Heyer.de
 

I/we (*) hereby withdraw from the agreement signed by me/us (*)
for the purchase of the following goods (*)/the provision of
the following service (*)

___________________________________________________________________

Ordered on (*)/received on (*) ___________________________________

Name of consumer(s): _______________________________

Address of consumer(s):

__________________________________________________

__________________________________________________

__________________________________________________

 

Signature of consumer(s):

___________________________________________________________________

Date ______________________________

(*) delete as appropriate